Welcome to Craftkin.com

PAYMENT | PROCESSING| SHIPPING | RETURNS

 

PAYMENT:

CraftKin.com now accepts Visa, Mastercards, Discover and PayPal (PayPal accept American Express), the safer, easier way to pay online. Speed through checkout whenever you shop online. Plus, pay with your credit card without exposing your credit card number.

 

PROCESSING:

  • All orders will be process within 24 hours that you place your order.
  • Our preferred carrier for shipping within the United States is the United States Postal Service (www.USPS.com) and United Parcel Service (www.UPS.com).
  • Insurance is Available Upon Request - Shipping Insurance is an option a buyer should consider when paying as the seller is Not Responsible for Lost or Damaged Packages due to the shipping carrier.

 

DOMESTIC SHIPPING:

  • All U.S. orders over $25 will receive Free Standard Shipping service (2-6 business days).
  • Any U.S. orders below $25 will be charge one flat fee of $5.00
  • Free Shipping applies to value of merchandise only, excluding tax & shipping.

 

INTERNATIONAL SHIPPING:

  • All International orders over $100 will receive Free USPS First Class International Mail Shipping service. Delivery will be 2-8 weeks. We will purchase Registered Mail from USPS for tracking purposes but please keep in mind that there are no insurance for this service. Therefore, by accepting our Free International Shipping Service you agree that If the package is lost or damage it will be the your responsibility.
  • Orders below $100 can get shipping quote during checkout that fit best for your delivery time needs.
  • International buyers please remember that CraftKin.com is NOT responsible for your country's customs/taxes and import regulation. Once a package reaches your country it will be processed and handled by the foreign Customs for appropriate clearance process. Your package will then are delivered by the partnering local Post Office. Once again, please remember to check with your local customs office for details of your customs/taxes for the country you want the item to be shipped to. If you decide to refuse any shipments from CraftKin.com, you are responsible for the original shipping cost to you, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to CraftKin.com. This amount will be subtracted from your merchandise refund.

 

RETURNS:

Returns for store credit will be processed free of charge, while returns for a refund to your original payment method (i.e. credit card, Paypal) will require a handling & processing fee of $1.50, which will be deducted from the amount to be refunded to you. Original shipping charges are non refundable.

Please download and complete CraftKin’s RMA form (Download Form) .

Shipping fee is Not Refundable as these are paid out to the shipping carrier. If you have receive Free Shipping service from CraftKin in addition to our return policy all returns will incur exact shipping cost.

 

OTHER QUESTIONS:

If there is something that we haven't answered here please feel free to contact us at info@craftkin.com for further assistance.